Queo logo Queo

Terms & Conditions

Last updated: June 2026

These Terms & Conditions ("Terms") govern your use of the Queo customer app and Queo Partner app (together, the "App"), operated by Queo ("we", "us", "our"). By using the App, you agree to these Terms.

1. The Service

The App connects customers with salons, spas, barbershops, and other grooming & wellness businesses to discover services, request appointment bookings, and manage payments. We are a booking platform. The services themselves are provided by independent shops listed on the App.

2. Accounts

  • You must provide accurate information (name and phone number) and verify your account via OTP.
  • You are responsible for keeping your account secure and for all activity under your account.
  • Shop owners using the Partner App are responsible for the accuracy of their shop, staff, service, and pricing information.

3. Bookings & Confirmation

  • Submitting a booking request does not guarantee an appointment. The shop must confirm it.
  • Once the shop confirms, online payment is required to lock your slot. We do not accept or handle cash. All payments are made securely within the App.
  • The 4-digit OTP issued with your booking is used by the shop to confirm your arrival. Keep it confidential until you check in.

4. Cancellations & Refunds

4.1 Cancellation by You

  • You may cancel a paid booking from "My Bookings" up to 1 hour before the scheduled appointment time.
  • If you cancel within this window, any amount paid is refunded to your original payment method. Refunds are initiated promptly and may take a few business days to reflect, depending on your bank or payment provider.
  • Cancellations made less than 1 hour before the appointment, or no-shows on your part, may not be eligible for a refund, at the shop's discretion.

4.2 Cancellation by the Shop

  • A shop may accept your booking request and later decide not to proceed with it before you have made payment. In this case no charge has been made, so there is nothing to refund. You're free to book another slot or shop.
  • If a shop is unable to honour an appointment you have already paid for (for example, due to closure or a no-show on the shop's part), you are entitled to a full refund. Since this situation isn't something you can resolve from within the App, please contact us at support@queo.in with your booking details and we will process your refund.

5. Payments

  • All payments are made online through the App via UPI or card, processed securely through Cashfree. We do not store your card or UPI credentials, and we do not accept cash on your behalf.
  • Refunds for cancelled or disputed bookings are handled as described in Section 4 above.

6. Conduct

You agree not to misuse the App, including by submitting false bookings, abusive content, or attempting to interfere with the App's operation or other users' accounts.

7. Shop Listings (Partner App)

Shop owners are solely responsible for the services they advertise and provide. We do not guarantee the quality of services provided by listed shops.

8. Limitation of Liability

The App is provided "as is". To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the App or services booked through it.

9. Changes to the Service or Terms

We may update these Terms or modify, suspend, or discontinue parts of the App at any time. Continued use of the App after changes means you accept the updated Terms.

10. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts of Kerala, India.

11. Contact Us

For questions about these Terms, contact us at support@queo.in.