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Privacy Policy

Last updated: June 2026

This Privacy Policy explains how Queo ("we", "us", "our") collects, uses, and protects information when you use our customer app (Queo) and partner app (Queo Partner), together the "App".

1. Information We Collect

  • Account Information: Your name and phone number, used to create your account and verify your identity via OTP.
  • Location Data: Your device location, used to show nearby shops (salons, spas, barbershops and more) and their locations on the map.
  • Booking Information: Details of appointments you make or receive, including services, dates, times, and status.
  • Payment Information: When you pay online, payments are processed by Cashfree. We do not store your card or UPI details, only payment status and transaction references.
  • Shop Information (Partner App): Shop details, staff, services, pricing, and photos uploaded by shop owners.
  • Device & Usage Data: Basic technical information such as app version and device type, used for troubleshooting.

2. How We Use Your Information

  • To create and manage your account and verify your identity.
  • To show you nearby shops and enable bookings.
  • To process bookings, confirmations, cancellations, and payments.
  • To send booking-related notifications (e.g. confirmations, OTPs, reminders).
  • To improve and maintain the App.

3. Third-Party Services

We use the following third-party services to operate the App:

  • Firebase (Google): Authentication, database, storage, and push notifications.
  • Cashfree: Online payment processing.
  • Google Maps: Location and map display.

These providers may process your information in accordance with their own privacy policies.

4. Data Sharing

We do not sell your personal information. Information is shared only as needed to operate the service.

When you make a booking, the shop you book with can see your name and booking details (service, date, time, and status) so they can prepare for and fulfil your appointment. We do not share your phone number, exact location, payment details, or any other account information with the shop. This information is used only by us to operate the App and is not made visible to shop owners or staff.

5. Data Retention

We retain your account and booking information for as long as your account is active, or as needed to provide the service and comply with legal obligations. You may request deletion of your account and data at any time.

6. Your Choices

  • You can update your profile information within the App.
  • You can disable location permissions, though this may limit some features (such as finding nearby shops).
  • You can request account deletion by contacting us using the details below.

7. Children's Privacy

The App is not intended for children under 13. We do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy or your data, contact us at support@queo.in.